What about Freight Charges? Freight Charges are based on several factors as well. Distance, weight and classification are the main factors. There are additional charges for "Inside Delivery", Storage, Etc. We use carriers that provide only the highest level of satisfaction. And we ship a large enough volume so we can pass on substantial discounts on to you. The shopping cart does not calculate your freight charge, so your product cost charge will be pending until you approve your freight charge.
What about Sales Tax? Since we are based in California, all shipments within that state are subject to the the base rate of 7.25% Sales Tax. Shipments to other states are generally not subject to Sales Tax, but check with your local Tax Authority to be sure. A Resale Permit does not exempt your order from Sales Tax unless you are selling the items to another party, rather than using them in your business.
What if something is damaged? All of our factories do their best to pack items to survive the trip to your store, but occasionally there are items that are damaged in shipment. It is generally accepted that ownership transfers to the buyer as soon as the order leaves the factory. The carriers do not accept liability for damages or loss unless a notation is made upon delivery. So please take the time to inspect your shipment before the carrier leaves. If you notice that the packaging has been damaged and you don't have time to check the contents at that moment, please make a note stating "Possible Concealed Damage" on the Bill of Lading. If you later find an item damaged you can report it to the carrier, file a claim, and get the carrier to cover the cost of repair or replacement. But please be sure to report any damage or shortage within 2 weeks or sooner if possible. We will always be happy to assist you in getting any problem solved.
What is your return policy?
We will not accept any returns without prior authorization from our Customer Service Department. Some products are made as ordered and are therefore not accepted for return. Mannequins are specially packaged and cannot be returned except for damage. Since there are many costs incurred in the handling of our product lines we must charge a re-stocking fee for any returns. The re-stocking fee ranges from 20-25% of the product price, based on the particular category. You will also be required to pay the cost of shipping the item back to the distribution center. (Of course, if we are replacing damaged or defective items we will have these charges waived!) Your request must be made within 30 days of receiving the products. With all this in mind, we'd like to make sure that you order exactly what you have in mind. So please, take all the time you need to make your buying decision. And feel free to ask as many questions as you feel are necessary.
Do you have a minimum order policy?
Some items have pre-packed quantities, and these must be ordered in full cartons as listed in the product description.
Aside from that, we accept orders of any amount.
We respect your right to privacy.
We do not offer or sell any customer data to outside sources; PERIOD!