We will not accept any returns without prior authorization from our Customer Service Department. Some products are made as ordered and are therefore not accepted for return. Mannequins are specially packaged and cannot be returned except for damage. Since there are many costs incurred in the handling of our product lines we must charge a re-stocking fee for any returns. The re-stocking fee ranges from 20-25% of the product price, based on the particular category. You will also be required to pay the cost of shipping the item back to the distribution center. (Of course, if we are replacing damaged or defective items we will have these charges waived!) Your request must be made within 30 days of receiving the products. With all this in mind, we'd like to make sure that you order exactly what you have in mind. So please, take all the time you need to make your buying decision. And feel free to ask as many questions as you feel are necessary.